Ellis Exclusive Villas has always worked hard to ensure our homes are pristine, well maintained and spotlessly clean. It’s a vital part of our commitment to ensure guest comfort.
With the travel industry still reeling from the effects of the Coronavirus pandemic, we know that restoring people’s faith in travel is going to take careful and sustained effort. We believe that rebuilding this trust must be based on safeguarding our guests in the best possible way.
For this reason, we have decided to introduce further enhanced cleaning regimes for all our properties to ensure our practices meet the latest recommendations for guest protection.
The new SafeHome scheme for vacation rental properties
We’ve decided to follow the guidelines of the SafeHome initiative. This is a new scheme designed to ensure safe cleaning standards in response to the pandemic which has been launched by the two vacation industry associations: the Vacaton Rental Housekeeping Professionals (VRHP) and the Vacation Rental Management Association (VRMA).
Our enhanced cleaning measures include:
- Providing our staff with personal protective equipment, including masks and gloves
- Asking staff to stay at home if they have any signs of symptoms, as stated in official guidance
- All surfaces will be cleaned with hospital-grade EPA-approved disinfectants
- Special care will be paid to high touch areas, such as light switches and door handles and TV controllers, etc.
- Dining tables and breakfast bars will no longer be set, all dishes will be washed and put away
- Throws and cushions will be washed and put away in closets
- Staff will wear new gloves when handling disinfected items
- Strict waste removal processes
- Handwash and extra soap will be left for each guest arrival
- Cleaning spray and cloths will also be left in the property for guest use
- All our staff will enact strict social distancing rules
We have introduced a new cleaning checklist to help our staff adjust to the new cleaning procedures and embed the new practices. We are happy to share this with you on request.
Our pre-arrival home inspections are continuing, so you can be sure that your vacation property meets your expectations. These will be conducted by staff wearing the appropriate PPE and sanitising door handles, light switches, etc. as they go.
New virtual processes for safe, socially distanced contact with our team
In addition to the new cleaning regime, we have also made some changes to the way we communicate with our guests.
We have now switched to a virtual meet and greet process. You simply need to schedule a welcome call with our team at a post-arrival time to suit you and we will talk you through all the great features of your rental home over a virtual team meeting.
We’re also shifting all first responses to maintenance issues to a virtual system. This means we can troubleshoot issues with you over a virtual video call, rather than coming out to the property. Many issues will be resolved over this video chat.
For those issues that do require a visit to your vacation home to resolve, our staff will be enforcing strict social distancing rules. We ask that you help them to do this and remain at least two metres (six feet) away from them at all times.
While there is no evidence that COVID-19 can be spread through pools or hot tubs, our staff will use clean gloves whenever they are conducting maintenance in these areas.
Please help us to keep you safe
Please respect our staff if they do need to visit your property and remain the safe distance away at all times.
It is important that you also strictly adhere to the standard check out time of 10am. Prompt guest checkouts are vital if we are going to maintain these higher cleaning standards for all our guests. They also play an important role in enabling us to ensure a 72-hour vacant period before check-in for our guests.
If you know that you are likely to want a late checkout, this must be booked and paid for in advance. Please show consideration to our team and the guests that follow you by checking out promptly.