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Privacy Policy

Ellis Exclusive Villas is committed to protecting the privacy rights of our customers. You can read our privacy policy below, as well as how your information is collected and used.

Privacy Statement

As part of our service to you Ellis Exclusive Villas takes your privacy seriously. This starts with making sure you have meaningful choices about how your data is collected and used.

Three key principles guide how we use your data:

Transparency – We will be transparent about data collection and use so you can make informed decisions.

Security – We will protect and secure data you entrust to us.

Sharing – We never share your personal information with any other company, unless we have gained your specific consent first (for example, to purchase attraction tickets on your behalf). We will seek this explicit consent each time we share your data and will not share your data without it.

The data we collect

The data we collect enables us to provide you with the best experience of our services and communications.

You provide some of this data directly; for example, when you create an Ellis Exclusive Villas account with us. When creating an account with Ellis Exclusive Villas, you will be asked for your name, email address, password, billing address, shipping address and credit card information. We will also store other details you have provided to us such as the names, ages and contact details of other members of your party.

Ellis Exclusive Villas also collects your data during your interactions with us. This includes such communications as via webforms, online chat, email or telephone calls, and through technologies such as the cookies on our website.

Cookies and similar technologies

Ellis Exclusive Villas uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services, as part of this we do collect a limited range of data that helps us to serve up targeted display advertising to our website visitors.

How we use your vacation feedback

If you have stayed at one of our vacation homes, we will seek to collect your feedback about your stay and may use this information for marketing purposes on our website and other third-party channels. We will never publish your contact details or other information that makes you directly identifiable alongside your review.

How we use personal data

Ellis Exclusive Villas will use your data to communicate with you about your enquiry, booking and/or your stay.

We always ask if we can contact you with marketing information. If you no longer want to receive marketing information from us, please let us know and we’ll ensure that your name is removed from our email list.

The Ellis Exclusive Villas newsletter

If you haven’t booked a holiday with us but have signed up to receive our newsletter, we will use the information you give us to communicate with you about Ellis Exclusive Villas, our news, promotions and homes, as well as tips and articles about Orlando and its theme parks and other attractions.

You have the right to ask us not to use your personal data for marketing purposes. You can update your contact details and mailing preferences or unsubscribe from our newsletter communications at any time using this link.

We use MailChimp as our marketing automation platform. By signing up to our newsletter, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

email communications

Our email communications will always clearly identify us as the sender. They should display the sender email addresses at: @ellisexclusivevillas.co.uk or @ellisexclusivevillas.com

If you receive an email which claims to come from us but of which you are suspicious, please send a copy of the email to us so we can investigate.

Your rights over your personal data

You can make choices about Ellis Exclusive Villas’ collection and use of your data.

Under GDPR, you have the right to request to see the information we hold on you and to ask us to delete all of the personal information we hold on you. If you would like to exercise either of these rights, please get in touch with Ellis Exclusive Villas team at reservations@ellisexclusivevillas.com

Other important privacy information

If you have a question about how we collect or use your data or about our privacy policy, please contact the Ellis Exclusive Villas team: reservations@ellisexclusivevillas.com

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