We’re at peak season for pool heat at the moment. Here’s 5 hacks to help you get the most out of it during your stay at an Ellis Exclusive Villas holiday home.
1. Book before you go
With any Ellis Exclusive Villa, pool heat is ALWAYS charged as an extra. It’s worth thinking about whether you want it before you go because it takes a little while for the pool heat to heat up to the desired temperature. If you book in advance we can make sure the pool is heated for your arrival.
Booking in advance also saves you a bit of money; if you don’t arrange it in advance, but do request pool heat during your stay we’ll charge you a call out fee in order to set it up for you. So if you think you’ll need it, it is always better to book it in advance.
We recommend you do this for any holiday booked between October and March
2. Get the timings right
The pool heat pump can operate for a maximum of 8 to 10 hours per day. We usually set it to operate from around noon to 9pm. If you would like us to adjust the settings to be more in line with your routine, then please let us know in advance.
3. Remember it is a swimming pool – not a bathtub
Pool heat won’t heat the pool up to the temperature of a warm bath! It is designed to take the chill off the water not to provide a tropical heat. All pool heat is set between 83°F – 85°F. If, when you arrive, you decide this temperature is not comfortable for you, then we can turn the pool heat off and will give you a refund for the unused days.
4. Be aware that a sudden chill will switch it off
A sudden drop in climate temperature will affect the pool heat. This is because the pumps will automatically shut off if the temperature drops below 50°F (10°C). Please be aware that the local property management team cannot override this as it is a security measure to prevent breaking the pool pump and refunds will not be given if this occurs.
5. Think carefully when deciding whether you need to call us out
If pool heat is not working correctly, please contact our onsite management team. If the pool heater is broken then a refund will be given for the number of days you are without the service. But to provide this refund we need to be informed of this issue as soon as it occurs. We can’t give refunds when pool heat issues are brought to our attention AFTER your stay – so please let us know as soon as you can.
However, if you do call us out about a problem with the pool heat and it is working correctly, then you will be charged a ‘false call out’ fee.
We, therefore, do encourage you to know what pool heat can realistically be expected to deliver (83°F – 85°F for about 8 to 10 hours per day) and assess whether this is what is being delivered… you would be surprised about the number of call outs we get asking for bath-warm water!