Great Customer Service


I might own the company, but if you look at my job title, I’m the Guest Services Manager. I don’t think there is a more important job in a holiday company.

Great customer service can make the difference between an ok family holiday and a dream come true.

You know, I never thought I would dance in a parade in Disney World. It just isn’t me. But there’s something about Florida – it brings out the kid in me. And that’s what I want to deliver for every guest who stays with us. The magical experience. When you forget the nine-to-five. When you and your friends or your family all come together to enjoy the moment. When you – just for a moment – become a child.

Florida has so much to offer. I encourage all my guests to take time to enjoy the rugged Atlantic beaches and their miles of pristine white sand… to wonder at the wildlife of the everglades during an eco-Airboat ride… get back to nature on a guided kayaking trail… go snorkeling in a hidden freshwater spring… try a corn dog as you cheer on the amazing Miami Heat… make a visit to St Augustine – the oldest city in the USA… enjoy a slice of Key Lime pie down in the Keys… discover the fascinating archaeology of Florida’s Indian heritage… and (yes, you guessed it!) marvel at the spectacle of a Disney World parade…

I’ll never forget my first trip to Disney. I didn’t realize I was dancing in that parade until I suddenly looked up and realized I was bouncing along behind Woody the Cowboy. Something had connected with the kid in me and I was in the moment; the whole rush of exhilaration and joy of the moment that kids show so well and that we somehow seem to lose touch with as adults.

That’s the vision I have for your holiday. That’s what I want to deliver with every Ellis Exclusive Villas booking. A little slice of Florida magic, when you discover the kid within again.

It starts with our:

  • Complimentary food & drink welcome hamper
  • Free late check-outs (where available)
  • 24hr Express check-in
  • Free wifi & local calls
  • Free Sat-Nav Hire when bookingcar with “Car on the drive” – exclusive to our guests
  • Free hire of baby / toddler items
  • Dedicated in-house property management team

But it goes beyond that; into the whole ethos of our company.

So if you want something, please ask.
If you think that we could improve something, please let us know.
If you would like advice about your stay in Florida, tell me. I’ll do my best to help.
We want you to get the very most from this dream holiday of a lifetime. That’s what great customer service means to me.


Lisa Ellis.
Ellis Exclusive Villas
Guest Services Manager